About Hynes Victory
Customer Service
Shipping & Return
Privacy policy
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Return and Exchange
Return and exchange are acceptable in 60 days period from shipped date.
Return and exchange are acceptable if our goods are damaged/defective when arrival.
Return and exchange are acceptable if we have wrong shipment on colours/styles.
Return and exchange are acceptable when our order(s) are in original conditions include all packing.(unworn, unaltered, unwashed)
How to process Return and Exchange:
1. Please complete the “Return Form” which was accompanied with your order(s) by ticking the item(s) you wish to return / exchange with return / exchange reason code(s).
2. Pack the merchandise and return form properly with suitable cover or with the original package.
3. There is also a Pre-print Return Label accompanied with your coder(s),please place the return label at the outside of the package.
4. Please mail your online return to below address:
3974 Brown Park Dr. Ste. E.
Hilliard, OH 43026
Tel:614 971 5115
3974 Brown Park Dr. Ste. E.
Hilliard, OH 43026
Tel:614 971 5115
Transportation Cost and duties/taxes for Return and Exchange
All transportation cost and duties/taxes at customer’s side. Kindly note that there will be 2 times transportation cost for EXCHANGE.
When will our customers received the payments and /or exchanged items?
Return: 2-3 weeks from shipped date for Mainland China
4-6 weeks from APO/FPO countries.
Exchange: As above Return further plus the transportation time. Please refer to “Shipping Detail ”for details.
Exchange: As above Return further plus the transportation time. Please refer to “Shipping Detail ”for details.